Contact & FAQs

Answers to your frequently asked questions

Contact Us

Mon - SAT | 10:00 AM - 6:00 PM (IST)
+ 91 11 46502902 | + 91 98105 11892
C-65, Basement, Nizamuddin East, 
New Delhi 110013, India 

Shipping Information

Each product has a different lead time, please check the product details for shipping lead times. International orders are usually delivered within 7-10 business days and domestic orders within 6-8 business days. You will see the delivery date for your order at the time of order confirmation. 

For all orders within India, we offer free shipping.

$40 flat shipping for all international orders.

For deliveries within India all taxes are included in the price of the product listed on the Website.

For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.

Delivery Time for your order starts from the date of Order Confirmation, please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.

We use the most reliable courier services for deliveries including FedEx, UPS, DHL and Delhivery.

We would send you a tracking number and link to our courier company with your shipping confirmation email so you can track your order.

Payment

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks.

For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal. PayPal and PayU are our third party payment gateways.

Refund Policy

Kashmir Loom takes great pride in our customer service, and in delivering our products to you by adhering to the highest quality standards.   Accordingly, we endeavor to create an ongoing seamless experience for customers on our website.

Given the handmade nature of our products, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully shipped by us (product doesn’t match the item in the order confirmation), short-shipped or has a genuine quality/manufacturing defect then we are open to extending full or partial refund or re-fulfilling your order.

To return or exchange a product or report damage in transit, please email us at shop@kashmirloom.com with your order number, date of transaction, delivery address, method of payment, and image of the wrongfully delivered or defective item with original packaging within 2 days of receiving the package. Our customer care team will look into the issue and revert back within 24 working hours.

Given the handmade nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis, and we request you to get in touch with us within 24 hours for a prompt resolution.

No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient. Products bought online maybe exchanged or returned at our Delhi store. Refund will be processed through NEFT within 10 working days and Customer can cancel the order within 30 minutes after placing the order.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, Terms of Service Policy would prevail.

View Privacy Policy here

View Terms of Service here